Zippytom Privacy Policy

This Privacy Policy explains how we use any personal information you provide to Zippytom when you use our services on our Website and any contact you have with our Customer Contact Centre.


"Zippytom/We" means ABALCHEMY Ltd.


We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal information in accordance with the relevant laws and regulations.


By accessing, browsing or otherwise using the Websites you confirm that you have read and understood this Privacy Policy. Please ensure you have read it carefully, and particularly the section detailing your rights in relation to the personal information that we collect about you.


Safe and Secure Shopping

This website has security measures in place to protect against the loss, misuse or alteration of the information under our control. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

To help you navigate this policy we've split this up into the following sections:


  What information we collect about you?
  • Name and Title
  • Home, Billing and Delivery Address(es)
  • Email Address(es) (home, mobile, work – customer dependant)
  • Phone Number(s) (home, mobile, work – customer dependant)
  • Purchase information
  • Account Password and Login details
  • Date of Birth
  • Gender
  • Social media account details
  • Your comments, product reviews and responses on surveys you complete
  • Any shopping preferences or details to help us suggest items for you
  • Details of your interactions with our Customer Contact Centre
  • IP Address
  • Device information
  • Website / Browsing History, including location data
  • Cookie information (please see our Cookie Policy for details)
  We collect personal information when you:
  • Purchase products or services or buy or redeem vouchers through the Websites, including the mobile sites and over the phone.
  • Register for My Account
  • Subscribe to our newsletters
  • Submit reviews or choose to complete surveys we have sent you
  • Engage with us via social media
  • Enter our competitions, prize draws or promotions
  • Use our customer services team or contact us for any reason, e.g. order queries, complaints, website issues via our web-chat facility, phone, email and postal correspondence
  • Browse the website - please see the section on cookies for more information
  Personal information that we collect from Third Parties
  • We may collect personal information provided to us by other companies who have obtained your permission to share this information with us, or who need to share information with us in relation to goods and/or services you have purchased.
  • we also collect personal information from third party databases (for example for our fraud checks) or from other third parties who are involved with your purchase of goods and/or services.
  • If you link your Google, Facebook or Twitter accounts or any accounts from other third party services, then we also receive information from those accounts to the extent you've agreed to this as part of your settings and that third party's privacy policy.
  Personal Information collected by other parties
  • Zippytom works with third parties to provide goods and services, such as couriers. These companies may, from time to time, collect personal information directly from you to organise appointments or book their services, or for their own marketing and tracking purposes. If they do collect your personal information in this way, these companies will be acting as Data Controllers in their own right, separately from Zippytom. Any use of your personal information will therefore be subject to that company’s own privacy policy which should be made available to you at the time that they collect your personal information.
  Personal Information of Children
  • Zippytom does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of 16. If, following a notification by a parent or guardian, or discovery by other means, a child under 16 has been improperly registered on our site by using false information, we will cancel the child's account and delete the child's personal information from our records.