Returns



We accept unwanted goods within 28 days of delivery date. When unwanted goods (also known as change of mind) are needed to be returned, they must be returned in unused and resellable condition, with all of their belongings present (e.g. user manual, warranty card, inner and retail packaging) without any modifications to their reference and serial numbers. We provide return address and RMA number upon request, so customers would send the goods back on their expense.

Returned goods are advised to be posted by recorded delivery service, considering freight insurance proportional to the value of goods. If a product is returned without prior written authorisation from us, it may be rejected at our premises.

We aim to handle all the return and refund processes in the least possible time (normally a few days), in rare situations like when we are dealing with exceptionally high volume of enquiries, it may take up to 14 days for a refund to get fully processed.


Claims Procedure with Regards to Defective Goods



Our return procedure for defective goods is straightforward. In case a product develops any fault within 30 days from delivery date or arrived dead (also known as DOA), we provide a free returns label for goods to be sent back to us. We will refund or replace the goods free of charge depending upon customer needs.

Once the 30-days period is passed, we are responsible to handle the product warranty on behalf of our customer. We provide Return address so faulty goods could be sent to us at customer's expense, and we raise a ticket with the manufacturer to proceed with the product warranty for a repair, replacement or refund, depending on the manufacturer return policy.

Once goods are returned to us for being defective, a quick test will be run in order to reproduce the reported fault. If goods don't reproduce reported faults, customers may be asked to collect the goods on their own expense.

In rare occasions where goods are deemed as damaged induced by end user customers (e.g. broken glass parts), a return may be either rejected, shipped back at the customer’s expense, or subject to a chargeable repair. 

Damaged Deliveries


We use most reputable haulier companies in order to ship customer orders. Nevertheless, occasionally parcels may get damaged while in transit. We advise our customers to inspect six sides of parcels upon receipt and in case they observe any damage, sign for the delivery as received damaged accordingly. However we understand that this may not be always possible. We should be notified within 48 hours (email to: support@zippytom.com). This will allow us to file a claim with the courier company in time.